Privacy Policy

Last updated: August 22, 2024

This Privacy Policy describes how My Shop (hereinafter referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, make purchases from www.elunahome.com (the “Site”) or otherwise interact with us in connection with the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, a website visitor, or any other individual whose information is collected under this Privacy Policy.

Please take the time to read this privacy policy carefully.

Changes to this privacy policy
We may revise this Privacy Policy periodically, including to reflect updates to our practices or for other operational, legal or regulatory reasons. The updated Privacy Policy will be posted on the Site and the “Last Updated” date will be changed accordingly. We will also take such other steps as are required by applicable law.

How we collect and

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General terms and conditions

GENERAL TERMS AND CONDITIONS

OVERVIEW

This website is operated by Awakens . By using the site and/ or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to make updates, changes or replacements to any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you affirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction, in the use of the Service (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy: [LINK TO RETURNS POLICY]

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address or phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Returns Policy: [LINK TO RETURNS POLICY].

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you make certain specific submissions at our request (for example, contest entries) or without a request from us you make creative ideas, suggestions, proposals

Track order

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Privacy Policy

Last updated: August 22, 2024

This Privacy Policy describes how My Shop (hereinafter referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, make purchases from www.elunahome.com (the “Site”) or otherwise interact with us in connection with the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, a website visitor, or any other individual whose information is collected under this Privacy Policy.

Please take the time to read this privacy policy carefully.

Changes to this privacy policy
We may revise this Privacy Policy periodically, including to reflect updates to our practices or for other operational, legal or regulatory reasons. The updated Privacy Policy will be posted on the Site and the “Last Updated” date will be changed accordingly. We will also take such other steps as are required by applicable law.

How we collect and

Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it—unwashed, unused, with tags attached and in the original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, please contact us at awakens327@gmail.com . Items returned without prior authorization will not be accepted.

Send the package via courier and provide us with the tracking number. The default return address (which will be confirmed by customer service after we receive your proof of purchase) is:

Awakens
Free telephone support:
Email support: awakens327@gmail.com
Address:

If applicable, once the return process has been initiated, we will refund all payments received from you, excluding shipping costs, within 10 business days of receiving the returned package. After we have received and inspected your return, you will receive an email confirming the approval or rejection of your refund.

Refunds will be processed using the same payment method as the original transaction, unless you agree to an alternative solution. You will not be charged any fees for the refund process.

Complaints about Defective Product

If the product you purchased is defective, you have the right to file a complaint.

You can submit one of the following requests:

  • Replacement with a defect-free item
  • Repair of the defect
  • Price reduction

Shipping Protection and Service Charges

Please note that shipping protection and additional service fees are non-refundable. Refunds apply to the value of the item only, excluding shipping, handling and protection fees, unless otherwise stated.

You can file a complaint within one year after discovering the defect, provided that the warranty period has not expired.

We will respond within 30 days of receiving your complaint.

Please do not return the item to us before contacting us by email at awakens327@gmail.com with your complaint notification.

To expedite your return, please confirm your return address with our customer service at awakens327@gmail.com . Once confirmed, send the package via courier and share the tracking number with us.

Refund Policy


We offer a 30-day return policy, so you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached and in the original packaging. You must also provide the receipt or proof of purchase.

Please contact us at **awakens327@gmail.com** to initiate a return. Items returned without prior authorization will not be accepted.

Send the package by courier and give us the tracking number. The default return address (to be confirmed by customer service after receiving your proof of purchase) is:

Elunahome
Free telephone support:
Email support: **awakens327@gmail.com**
Address:

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If you need any other changes, let me know!

Shipping Policy

Veelgestelde vragen over verzending

Waar bezorgen jullie pakketten?
Wij verzenden wereldwijd.

Wat zijn de verzendkosten?
Wij bieden gratis verzending.

Wat zijn de verzendtijden?

  • De verwerking van bestellingen duurt doorgaans 24 tot 48 uur.
  • De levering duurt meestal 6 tot 12 dagen.
  • In uitzonderlijke gevallen, zoals douanevertragingen, postverstoringen of drukte tijdens de feestdagen, kan de levertijd oplopen tot 10-20 dagen.

Voor verdere vragen of updates over je bestelling kun je contact met ons opnemen via onze klantenservice.


Where do you deliver packages?

We ship worldwide.

What are the shipping costs?

We offer free shipping to Australia.

What are the shipping times?

Orders typically take 24-48 hours to process. Once processed, delivery typically takes 6-12 days. However, unforeseen delays such as customs issues, postal service disruptions, or increased shipping volumes during the holiday season may extend delivery time to 10-20 days.

Washing instructions

Wasinstructies voor Awakens-kleding

Om de kwaliteit en levensduur van je kleding te behouden, volg je deze eenvoudige stappen:

Wassen

  • Machinewas op maximaal 30°C in een fijne of sportwasmodus.
  • Gebruik geen bleekmiddelen of agressieve schoonmaakmiddelen.
  • Draai de kleding binnenstebuiten om kleuren en prints te beschermen.
  • Was met gelijke kleuren om verkleuring te voorkomen.

Drogen

  • Niet geschikt voor drogers, hang kleding aan de lucht te drogen.
  • Vermijd direct zonlicht om verkleuring te voorkomen.

Strijken

  • Meestal niet nodig, maar als strijken noodzakelijk is, gebruik een lage temperatuur en vermijd prints.

Algemene tips

  • Niet chemisch reinigen.
  • Gebruik een waszakje voor extra bescherming bij delicate stoffen.
  • Vermijd overmatig wringen of rekken van de stof.

Met deze zorginstructies blijft jouw Awakens-kleding lang mooi en comfortabel!